BK ONE has been rated amongst the Global top 12 Training Outsourcing Companies and Asia's # 1 BPO/ ITES Corporate Training Company by the Asian Association of Corporate Trainers (AACT), Singapore and the Train India Magazine. Our CEO, Bikram Kumar Singh is also rated as India's # 1 Corporate Trainer in the ITES Industry. Under the guidance of Mark Johnson and Bikram Kumar Singh, one of the most Influential leaders in ITES/ BPO and Corporate Training for over 16 years, BK ONE has trained over 350 of Fortune 500 Companies and more than 150,000 customers world-wide. BK ONE has tied up with a leading US based company, Accentual USA Inc. in their constant endeavor in providing its customers with the best possible content. TELECON® Phone Test is a benchmark for testing accents of individuals who wish to join International Call Centers. When you engage BK ONE for your employees you are choosing a company rich in educational and intellectual talent.
BK ONE is committed to establishing effective, high performing, revenue generating call centers/ BPO's where systems, people, financials, and customers are in balance.
BK ONE recognizes that many corporate clients have specific goals associated with the growth and development of their business. To help companies achieve those goals, we have designed both corporate license and in-house workshop programs specifically geared to a particular company’s resources, marketplace, customer base and training needs.
Whether implemented by your corporate training department or directly by us, your entire team is trained in a common business development methodology to optimize sales performance and profits. Over the years, we have made it our business to learn each client’s business. We have expertise in a broad range of IT/ ITES, international and domestic call centers, technical helpdesks, customer service and collections, medical transcription, engineering, pharmaceutical, professional services and utility-related industries. This in-depth experience enables us to design programs that speak directly to the issues challenging our clients in these industries.
Prior to an in-house program, our training experts will meet with your management to ensure that we understand your strategic and operational goals. We will conduct focus groups with your staff and accompany them on field calls to help us fully appreciate your business offerings, client base and marketplace concerns. These activities ensure that the workshop experience will be optimized for your staff and your business development environment.
Our corporate trainers customize workshop activities and content to specifically match your requirements. We will work with you to schedule the program at your facility or at a convenient location at a time best suited to your schedule. Our experts will be available for individual and team coaching both during and after the workshop.
For ultimate flexibility, some firms prefer to have their corporate training department be responsible for installing our methodology throughout the company. With this option, corporate trainers become certified in the implementation of our process with the aid of our team of training experts.
Many firms have adopted the BK ONE Business Development Process as their corporate standard for training as evidenced by their continued partnership with us over the years. They turn to us because they know our process works and they have the revenue results to prove it.
How to develop people with the skills and abilities to become exceptional, superb, and the most sophisticated customer sales or service experts is what BK ONE can train your organization to focus on.
Our skills development workshops include the areas of voice and accent, communication, service, and management. We offer skills that help all levels in an organization starting from the junior most to the top management.